47 lines
1.2 KiB
Markdown
47 lines
1.2 KiB
Markdown
---
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name: Support request
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about: Need some help? Got an error message?
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title: ""
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labels: support
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assignees: ''
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---
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**What seems to be the problem?!**
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If you are getting an error message, then please copy/paste, or better, provide
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a screenshot to show us exactly what is wrong.
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**Can you provide a sosreport?**
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A sosreport really helps us to help you, by providing critical information about your install. If you can generate a sosreport, please copy and paste the output here.
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How to generate a sosreport: https://docs.olivetin.app/sosreport.html
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**What package/file/container did you use to install OliveTin?**
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eg: OliveTin-1234-x86_64.rpm
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eg: Container from Dockerhub - please include the version number
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**Your config.yaml**
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```
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Please copy-paste your config.yaml here
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You don't need to include anything under "actions:" unless that is where your
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error probably is.
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```
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**OliveTin logs**
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If possible, please copy and paste your OliveTin logs from when the error happened.
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**Screenshot of WebDeveloper console logs**
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If you know how, and if you think it's relevant, a screenshot of the
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WebDeveloper console from when you clicked a button is often really helpful.
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**Anything else?**
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Add any other context about the problem here.
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